1025.1.1 : Implements Appropriate Communication Styles

The learner implements appropriate communication styles based on audience and setting.


Understanding your audience for a message and considering how to adapt your message is key to successful interactions. In this task, you will develop two introductions of yourself in a professional workplace setting. You will then demonstrate in a written analysis how each introductory message should be adapted based on the audience you are addressing.


You work for a corporation with multiple branches across the United States. You have been called to the East Coast headquarters to work on a training program that will be used nationwide. You will be meeting your team members, who come from various branches, for the first time and would like to communicate with them to introduce yourself before arriving. The following list has important information to know about each of their work cultures.

The team is as follows:

•   Sarah: At Sarah’s branch at company headquarters, her team values time, efficiency, and direct communication. She typically plans out every minute of her day and expects meetings to have clear agendas with concise information about daily tasks. The culture is low context and values certainty and formality. Sarah has worked in the organization for nearly 20 years.

•   Joe: At the company’s southeastern branch, Joe’s team values a relaxed and informal atmosphere. He and his colleagues focus a lot of energy on developing genuine relationships and trust. Joe and his coworkers use a high-context communication style. Joe is the newest hire out of the group but has been working in the organization for 10 years.

•   Blake: At Blake’s branch in the Southwest, his team values collaborating, sharing work, and equally contributing to ideas. The culture tends to focus on equal distribution of workload and people who desire to improve the success of the overall group. They generally communicate in a nonassertive manner. Blake has been working in the organization for 30 years.

•   Talia: At Talia’s branch in the Midwest, the culture is friendly and warm. People are very supportive of each other and value expressed appreciation and kindness. They, at times, have difficulty communicating criticism. They are largely assertive and uncomfortable with silence. Talia was recently promoted, and she has worked for the organization for five years.

•   Mei: At Mei’s West Coast branch, employees can work in office or outside on patios or on lawn spaces. Their workplace culture is individualistic, and people focus on direct communication. In Mei’s office, workers appreciate diverse and novel ideas. They value discussion and are comfortable with ambiguity. Mei is a recent graduate and this is their first year at the organization.


Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.


You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.


Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).


A.  Identify two characters from the scenario and create an introductory email for each character (suggested length of 1–3 paragraphs), using a different communication style for each message.


Note: When introducing yourself, you may use real or fictitious details about your personal and professional life.

B.   Explain why you chose to make the changes to your introductory messages and why they are different, based on the characters to whom you were presenting.


C.   Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.


D.   Demonstrate professional communication in the content and presentation of your submission.


Introductory communication

  1. Introductory emails

First Introductory Email

The first introductory email will be sent to Sarah, who works at the company’s headquarters.

To: Sarah Blake – Branch Manager, Company Headquarters.

From: Kim Middleton – National Project Manager

Date: March 15, 2023

Subject: Training Program Meeting

This memo serves as an introductory communication between us in preparation for next week’s meeting. I am Kim Middleton, the national project manager for Emerald International. I will be serving as the project manager for the new training program, which is expected to be launched nationally in a few weeks to come.


I have an MBA from Harvard business school and have been working at the company for 11 years in different capacities. Mainly, I have been the national project manager for the last seven years. Previously, I worked on several national, regional, and international projects, such as the Together Campaign, that sought to create new markets for the company’s products by focusing on new regions. On a personal level and experience, I value effective communication and early planning.


For this project, the first meeting is scheduled for next Monday, March 21, at the East Coast headquarters. Please be informed that the focus of the meeting will be

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